We are looking for an  IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services.

The position involves ownership of service delivery, including SLA management, incident handling, stakeholder communication, and continuous improvement.

You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems

Main Responsibilities:

• Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
• Monitor, control and su...