IT Service Delivery Manager / IT Customer Service Manager

Position: Senior Service Manager (internal name)

Location: Ringwood, Hampshire + Hybrid home working (non-contractual)

Salary: £40,000 + Overtime +Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services.

You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded acr...