JOB PURPOSE

In line with the IT Strategy of the company, the IT Service Delivery Lead is responsible for overseeing the day-to-day operations in the Release Management area, supporting the complete software delivery life cycle. He will actively work with different IT and business teams from the planning phase to the deployment phase through the development and testing phases. 

KEY ACCOUNTABILITIES

· Develop and implement processes for collecting data from business stakeholders on their satisfaction with the service delivery.

· Monitor the release strategy and deliverables by driving the quality management review process and the governance meetings, managing risks, and resolving challenges that impact release scope, quality, and schedules

· Service Performance Reporting of the managed services provided by internal and external teams to meet the agreed KPIs /SLA/SLO.

· Accountable for the quality ...