SUMMARY:
-

POSITION INFO:

IT Service Delivery Lead | Johannesburg | Permanent

Drive the performance and reliability of critical IT services in a fast-paced, enterprise environment. Take ownership of service delivery excellence while shaping continuous improvement across multiple technology domains.

This role is responsible for the end-to-end delivery, performance, and optimisation of IT services across the organisation. You will lead operational service delivery across infrastructure, networks, end-user computing, platforms, and business applications, ensuring services are stable, secure, and aligned to agreed service levels. Working closely with internal teams and external providers, you will coordinate service operations, manage performance, and ensure a consistent, customer-focused experience.

You will also play a key role in bridging operations and project delivery, ensuring new and changed services are introduc...