In order to be considered the following is required:

• Matric (essential)


• Degree in Information Technology (advantageous)


• IT Security and Infrastructure experience


• Formal qualifications in ITIL or ITSM


• A+, N+, Security related certification


• Knowledge of ITIL frameworks, service management principles and industry best practices


• Proven experience as a Service Delivery Manager, preferably a minimum of 5 years, responsible for drafting. negotiating and agreeing SLAs/OLAs, ensure adherence of Infrastructure teams to SLAs / OLAs


• Proven experience of managing service delivery and SLAs for internal teams delivering to internal business units and managing vendors service delivery and SLAs in a complex and distributed environment


• Proven experience to foster strong relationships within the Groups IT, Shared Services, Business Clusters and vendor space to ensure proa...