About The Role You will 1st line phone support and 2nd line hardware support as part of the Motability Operations IT Service Centre. This is a predominately customer service focused role, which is a phone based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. Responsibilities:

To respond in a professional, friendly, supportive, helpful and timely manner to all customers who contact the Service Centre via telephone or in person.

To provide ‘tier one’ desktop support to internal customers and answer incoming calls.

Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates, as agreed.

Act as a liaison with handover points with Technology departments and to drive through a resolution on ...