Responsible for day to day systems and services delivered to the Luxembourg office.
Defines client needs by listening actively to their requirements and providing basic solutions or escalating clear requirements as appropriate
Provides first and second line IT infrastructure support to all Directors and employees of the company and, where applicable, to clients, ensuring that all requests for support are logged and dealt with according to set standards and procedures
Ensures that support issues are escalated to senior IT personnel as and when necessary
Provides and updates document support for Word, Excel, PowerPoint and other IT related software
Takes responsibility for the preparation and upkeep of all helpdesk related documentation
Infrastructure
As delegated, provide hardware support and maintenance for all printers, PCs and fax...