Qualifications

• Bachelor’s in IT, Computer Science, or related field (preferred)
• 1–3 years of IT support/helpdesk experience
• Knowledge of Windows OS, O365, Active Directory, networking basics
• Certifications like CompTIA A+, ITIL, or MCSE are a plus
• Strong communication, troubleshooting, and problem-solving skills

Key Responsibilities

• Provide technical support for hardware, software, network, and system issues
• Respond to user requests via phone, email, chat, or in person
• Log, prioritize, and manage incidents in the ticketing system
• Troubleshoot desktops, laptops, printers, OS, and applications
• Support LAN, WAN, Wi-Fi, VPN, and Office 365 / Active Directory
• Assist with system setup, configurations, and A/V conference rooms
• Coordinate with vendors and internal IT teams for issue resolution
• Maintain IT assets, inventory, and software licenses