Contingent Position
Alexandria, VA, US




Position Summary


The IT Project Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services.


Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.


Duties & Responsibilities


+ Oversee the entire program for the contract and all associated teams.

+ Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered ...