Position Overview
Job Title: IT Problem Manager
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent
Roles & Responsibilities - Own the end-to-end Problem Management process
- Conduct root cause analysis for major incidents and recurring issues
- Facilitate post-incident reviews and document RCAs
- Track problem records to closure, ensuring permanent fixes are implemented
- Perform trend analysis on incident data to identify proactive improvement opportunities
- Collaborate with technical teams to identify and implement preventive measures
- Maintain Known Error Database (KEDB) and workarounds
- Present problem management findings to IT leadership
- Drive reduction in incident volumes through proactive problem resolution
- Continuously improve problem management processes and tools
- Coordinate with Change Management to ensure preventive...