Have deep knowledge about desktop OS (windows and mac). Understand how GPO, Security settings work.
Have working knowledge on network and server work.
Familiar with ticketing systems, CCTV, and door access.
Experience with PC and laptop troubleshooting.
Excellent communication and interpersonal skills, both written and verbal and strong Customer Service focus.
Ability to problem solve in a timely manner by gathering and analyzing information skillfully; and then develop solutions as appropriate.
Manages difficult situations. Responds promptly to employees need; Meets commitments.
Ability to communicate effectively both written and orally.
Remain Flexible with all aspects in the department.
Monitoring infrastructure operations and make recommendations as needed.
Technical support staff selection and training.

Job Description
Core duties and responsibilities include the following but are not meant to be all inclusive. Ot...