Job Summary

The IT Operations Manager is responsible for overseeing the organization’s IT infrastructure, ensuring the stability, integrity, and efficient operation of systems that support core business functions across multiple sites. This role leads technical teams, manages IT service delivery, and ensures high availability of systems, networks, and security in a fast-paced BPO environment.

Key Responsibilities

IT Operations & Infrastructure Management

• Monitor, manage, and optimize the organization’s IT infrastructure, including servers, networks, and end-user systems across multiple BPO sites.
• Ensure high availability, performance, and security of all IT systems and services.
• Oversee network infrastructure, data centers, and cloud environments.

Team Leadership

• Lead, mentor, and manage a team of NOC Engineers and I...