Become a key player in IT operations as a Monitoring and Insights Specialist. Focus on enhancing incident management and service visibility through targeted monitoring strategies.
This hybrid position involves managing monitoring processes for infrastructure, network, and application health. You will engage thoroughly with ServiceNow to track incidents and contribute essential insights to post-incident reviews. Collaborating with teams ensures effective issue resolution and adherence to service standards.
Key Responsibilities:
• Manage monitoring and reporting of IT service performance
• Validate incidents and facilitate prompt ServiceNow updates
• Coordinate major incident responses effectively
• Support operational compliance through documentation
• Analyze incident data to inform risk management
Requirements:
• 5 years of relevant experience in IT operations
• Required: ITIL Foundation certification
• Familiarity with service monitoring tools like Dy...