IT Operations & Infrastructure Specialist role ensures reliability, stability, resiliency, and security of the organization’s IT infrastructure. The specialist supports day-to-day IT operational activities, proactively monitors systems, manages incidents and problem management, and performs maintenance tasks to guarantee seamless business operations. Additionally, the role focuses on infrastructure improvements, security remediation, patching, and disaster recovery readiness.

Incident, Change & Problem Management

• Participate actively in Incident Management for high-priority incidents (P1/P2/P3C) to support service restoration.
• Collaborate with Problem Manager to resolve root causes and implement long‑term solutions.
• Support Change Management by assessing business and infrastructure impact and conducting post‑implementation reviews.

Maintenance & Lifecycle Management

• Support lifecycle management of infrast...