Provide 1st and 2nd level support via ticketing system, phone, remote, onsite.
Manage Identity and Access Management (IAM): user lifecycle management, group and permissions administration, license assignment (Active Directory, Microsoft 365).
Maintain and manage workplace infrastructure (hardware and software lifecycle).
Support and troubleshoot production IT systems, including industrial PCs and connected devices.
Analyse and resolve network issues (LAN, TCP/IP, DHCP, DNS, Wi‑Fi).
Ensure proper ticket handling, documentation, and contribute to process improvements.
Qualifications
Several years of experience in IT support / IT operations.
Strong knowledge of Microsoft environments (Active Directory, Microsoft 365, Intune, MECM/SCCM, SOTI).
Good understanding of Windows client/server environments and network troubleshooting.