IT Operations Center – Specialist, Level I
Role Overview :
Experience : 1-3 Years

An IT Operations Center (ITOC) Specialist monitors infrastructure, networks, and services in real-time to ensure high availability and performance. They detect anomalies, troubleshoot hardware/software, and manage incidents by documenting, prioritizing, and escalating issues. Typical duties include monitoring dashboards, handling customer impacting incidents, performing preventative maintenance, and ensuring 24/7 service uptime.

Key Responsibilities :
Real-Time Monitoring : Utilize monitoring tools (such as N-central, Manage Engin and PRTG) to monitor Infrastructure and Application health.
Incident Response & Management : Act as the first/second level of contact to identify, triage, document, and resolve technical issues.
System Diagnostics : Run diagnostics, perform root cause analysis, and troubleshoot server, network, and application failures.
Back-up Support : Ensur...