Overview

General Description IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem-solving abilities, multitasking capability, and computer proficiency.

Responsibilities

• Provide second-line investigation and diagnosis for IT issues.
• Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.
• Escalate unresolved incidents/service requests within agreed timescales.
• Log relevant incident/service request details as per help desk procedures.
• Communicate with clients regarding incident progress.
• Troubleshoot and resolve PC incidents and/or VIP requests.
• Ensure tickets are updated at all times until issues are resolved.
• Liaise with clients, other IT supp...