Provide on-site support to all offices in Singapore and serve as point of contact for all inbound service requests from users.
On-site support for laptops/desktops exchange, applications, emails, printers and other hardware and networking related issues.
Trackall support with work logs on all cases, close or escape to second level/vendors and follow up until the problems are solved.
Reviewing and Renewal of Annual Service Agreement, Licenses etc..
Liaisewith Vendors and System providers to perform troubleshooting, rectification, and assistance in upgrading works on all systems installed in our offices.
Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of serverroom and equipment Racks.