Description We are looking for an experienced IT operations leader to oversee enterprise support services for a large, fast-paced organization in Jacksonville, Florida. This role will guide service desk performance, strengthen the end-user experience, and advance modern support capabilities through automation, self-service, and data-driven improvement. The ideal candidate brings strong people leadership, operational discipline, and the ability to work across technical and business teams to improve service reliability and resolution outcomes.

Responsibilities:
• Direct daily service desk activities to deliver timely, dependable support for a large employee population across core technologies and business applications.
• Lead, mentor, and develop supervisors and support staff through coaching, performance feedback, staffing alignment, and career growth planning.
• Manage incident response, escalation handling, and service recovery efforts to maintain stable operations a...