**Key Responsibilities**

**1. IT Operations & Infrastructure Management**

+ - Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies

+ - Ensure 24/7 system availability and minimal downtime across all business-critical systems

+ - Manage preventive maintenance and lifecycle management of IT assets

+ - Ensure seamless integration between all hotel systems and platforms

**2. Guest Technology Experience**

+ - Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls)

+ - Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services

+ - Resolve guest technology issues with speed, discretion, and minimal disruption

+ - Continuously enhance in-room and digital experience innovation

**3. Cybersecurity & Data ...