Key Responsibilities 1. IT Hardware & Software Administration
Provide first-line support for laptops, desktops, switches, routers, and peripheral equipment; coordinate procurement and repairs with approved vendors.
Install, configure, and maintain end-user software applications; track license inventory and renewal timelines.
Monitor network and email firewall configurations under guidance; escalate complex security or performance issues to senior management or partners.
Maintain enterprise antivirus solutions across all endpoints and servers; ensure definitions and policies remain up to date.
Administer the PABX telephone system, including user setup, extensions, and basic troubleshooting.
Administer the Microsoft 365 environment — user accounts, licenses, mailboxes, distribution groups, SharePoint/OneDrive permissions, and routine service support.
Monitor daily data backup jobs, verify completion, and promptly...