Description We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.

Responsibilities:
• Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.
• Mentor team members to strengthen technical skills and improve service delivery.
• Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.
• Define, monitor, and report on key performance indicators such as response times, service quality, an...