To manage and deliver day-to‑day IT operations and user support by ensuring the availability and effective use of workplace technology and coordinating with external providers on specialized systems and security services, in order to enable uninterrupted operations and timely resolution of technical issues.

• Lead and manage day‑to‑day IT support operations, ensuring timely and effective resolution of user requests, incidents, and technical issues.
• Ensure compliance with organizational IT policies and access control procedures across all support activities.
• Oversee the installation, configuration, and maintenance of end‑user hardware and software, including laptops, desktops, peripherals, and productivity applications.
• Act as the primary escalation point for complex technical issues, ensuring appropriate troubleshooting, coordination, and follow‑up until resolution.
• Monitor IT service p...