At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
At Schenker International S.A. de C.V. we are looking for a Field Support / Service Desk Agent to be part of our IT team. This position will be based in our office in Mexico City and will be responsible for managing the onsite desktop support tickets as well as first level IT support tickets.
**What will be your challenges?**
- Capturing call data into the incident management tool.
- Communication with IT Users in a courteous and professional manner.
- Diagnoses client problems relying on checklists and training.
- Identification of recurring problems and notification of team members.
- Communicates service...