Basic Responsibilities:

• Quoting clients (Pastel) – get pricing from various vendors and distributors


• Create purchase orders (Pastel) & Invoice


• Organize for stock to be delivered to clients


• Client queries / requests (email and telephonic)


• After sales service


• Faulty hardware – track supplier, check warranty and arrange return, testing, replacement / credit


• Manage client’s expectations on back orders and follow up with suppliers


• Month End Technical Adhoc billing


• Provide customer with statements and follow up on payments


• Assist with planning and running of marketing events


• Manage office accounts and internal office requirements


• Follow up on all annual renewals and maintain renewal calendar (Software & Hardware Renewals)


• Place and track direct end user deliveries by Suppliers

Soft Skills ...