MAIN PURPOSE OF ROLE

Performs entry-level professional business support/administrative work, gradually increasing in level of difficulty and responsibility as on-the-job/formal training is received.

MAIN RESPONSIBILITIES

• Assist in gathering and documenting business needs, user requirements, and process flows
• Support analysis of current vs future-state business processes
• Help maintain requirements documentation, meeting notes, and basic business cases
• Participate in workshops, stakeholder meetings, and system walkthroughs
• Support IT projects by tracking timelines, deliverables, and action items
• Assist with documentation related to IT policies, compliance, and quality standards.
• Follow established IT standards, methodologies, and change management processes
• Identify opportunities for process improvement and efficiency.

QUALIFICATIONS