Software Guidance & Assistance, Inc., (SGA), is searching for an IT Infrastructure Service Delivery Manager for a contract assignment with one of our premier Financial Services clients in Dallas, TX. This is a hybrid role: 4 days/week in the office.

 

This role is to assist with coordination and support day to day IT infrastructure activities for the US region. This includes managing infrastructure requests, assisting with project delivery, supporting audit and regulatory needs, helping resolve high severity incidents, monitoring service performance, and ensuring clear communication with business and technical teams.

 

Responsibilities:

• Act as the primary U.S. intake point for IT infrastructure requests, coordinating with global IT teams to streamline communication, eliminate duplication, and align priorities.


• Support U.S. infrastructure ...