Lead and overseeday‑to‑day IT infrastructure and operations across a hybridon‑premise and cloud environment, ensuring systems are stable, secure, and available
Manage and develop an IT infrastructure/operations team, providing technical guidance, prioritising work, and handling escalations when issues arise
Take ownership of IT service delivery, including incident, change, and problem management, while driving continuous improvement in IT operations
Oversee and work closely with internal teams on security tools and controls, ensuring effective monitoring, incident response, and vulnerability remediation
Support regulatory and audit requirements within a financial services environment, including documentation, evidence preparation, and control improvements
Manage IT vendors, contracts, and budgets, ensuring service quality, cost control, and alignment with business needs