JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.

Key Responsibilities for the IT Helpdesk role:

Providing hands-on support across hardware, software, and Microsoft 365 environments.
Managing tickets end-to-end, ensuring clear communication and thorough resolution.
Supporting clients on-site with strong service focus.
Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
Administering and maintaining Intune for device management, policies, and compliance.
Assisting with Azure-based work, including identity, security, and platform administration.
Contributing to cyber security improvements and maintaining good security hygiene across systems.
Person specification for the IT Helpdesk role:
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