Position Overview
Duties & Responsibilities
Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Providing support, including procedural documentation and relevant reports.Following diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out of new system and applications.Working continuously on a task until completion (or referral to third parties, if appropriate).Review diagnostics and assess the functionality and efficiency of systems.Determine rationale and methods for upgrading company network software programs e...