Responsibilities

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll‑out of new system and applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Review diagnostics and assess the functionality and efficiency of systems.
• Determine rationale and methods for upgrading company network software pr...