• Salary: £50,000
• Education Requirements: none but degree preferred or commercial exposure
• Experience Requirements: 3 plus years
• Industry: Technology
• Location: Horsforth, Leeds
• Qualifications: none required
• Responsibilities: see below list within spec
• Skills: see below list within spec
• Work Hours: 35 hours

Skills:

• All round Helpdesk Manager with at least 3 years’ experience in a similar role supporting 6000+ staff and 3 years hands-on experience in a technical support role. (management of a global team would be advantageous but not essential)
• Experience of call allocations and prioritisation
• Experience of developing IT processes, workflows and automation

Principal Duties, Responsibilities & Accountabilities:

The IT Help Desk Manager is required to oversee a timely delivery of a quality technical support service to staff. To provide a technic...