Role Summary

The IT Helpdesk Coordinator is a newly created role within ITG's IT department, designed to bridge the gap between the technical helpdesk team and the wider business. This is not a technical support role. It is a coordination, administration, and communication role that requires someone who is exceptionally organised, proactive, and confident managing multiple workstreams simultaneously.

The successful candidate will take ownership of the non-technical operations that currently sit with our IT Helpdesk Technicians, freeing them to focus entirely on technical resolution work. You will act as the central point of coordination for hardware logistics, asset management, licence requests, procurement, and supplier communication across all ITG office locations.

A basic familiarity with IT environments, such as an understanding of software licensing, hardware assets, and common business applications, is desirable, but deep technical knowledge ...