IT Help Desck

We Are

Empresa confidencial, a general AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve.

Are you a fit?

We are looking for a Helpdesk Tier 1 Support Analyst to provide first-level IT support and deliver an excellent user experience. This role is ideal for someone who enjoys problem-solving, working with users, and collaborating with distributed teams in a fast-paced environment. This opportunity is on-site in Bogota.

Key Responsibilities

• Provide Level 1 IT support for end users via ticketing systems and communication tools
• Troubleshoot and resolve common issues relate...