Our client is looking for a proactive and customer-focused IT Helpdesk Assistant to join their IT team. You’ll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive.
Key Responsibilities:
• Provide 1st line support to internal users via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices
• Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange)
• Install, configure, and maintain IT equipment and applications
• Escalate complex issues to senior IT staff or third-party vendors where necessary
• Maintain accurate records of incidents, requests, and resolutions
• Assist with IT projects, system upgrades, and rollouts
• Support warehouse and logistics systems critical to distribution operations
About You:
• Keen interest in IT, ideally with previous experience in an IT Helpde...