Position Overview
Technical Support - Provide first‑line technical support via phone, email, chat, and in‑person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems while maintaining ticket ownership.
- Install and configure Windows, macOS, and business applications such as Microsoft 365.
Customer Service - Act as the primary point of contact for IT inquiries.
- Document all support requests and resolutions in the ticketing system.
- Provide regular updates to users and build strong, positive professional relationships.
System User Administration - Assist with user account management, including creation, disabling, and permission changes in Active Directory and Microsoft 365.
- Configure new workstations and peripheral equipment.
- Perform basic network troubleshooting, including connectivity, VPN, and Wi‑Fi.
IT Asset Management