We are seeking an IT Help Desk Technician I to join our team at BKF Engineers!

This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure. NOTE: This is a temporary position, anticipated to last six months in duration.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance.


• Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.


• Install, configure, and deploy computer systems, peripherals, and software applications.


• Assist users with application issues, and guide them in utilizing software effectively.


• Maintain inventory of IT equipment and ensure proper software licensing.


• Document, track, and manage support requests in the help des...