Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls
They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email
Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level
Responsible for managing the request life-cycle, including closure and verification
Responsible for coordinating second-line and third party (vendor)support groups
Responsible for closing interactions after confirmation with the Customer
Eligibility:
Should be flexible with week offs and timings (shift can be anytime between 7:30...