Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The IT Field Technician provides onsite and remote end-user technical support, leads field technician training and quality standards, manages equipment and site readiness, and ensures timely ticket resolution while driving continuous improvement. Job Responsibilities Provide onsite and remote technical support for end users. Proactively recommends end user software and hardware replacements. Responsible for training all new field technicians on their day to day activities and proper procedures within I/T. Work with external stakeholders as needed. Responsible for the relocation of equipmen...