Responsibilities and Duties

To provide customers with a professional, efficient maintenance and break-fix repair service
across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT
equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs
2. DIMENSIONS:
Working as part of the wider ITS field service team, responsible for achieving Company performance
measurements as individually agreed by the Field Service Manager:

3. KEY RESULT AREAS:
1. To provide a technical service to customers, including installation, maintenance and repair of
equipment. To ensure customers receive a satisfactory service in line with agreed service level
agreements
2. To maximize re...