Provide first-level IT support for hardware, software, user accounts, network, printers, LarkSuite, Google Workspace, and application-related issues.
Support a range of devices including Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and various office IT equipment.
Perform basic network troubleshooting tasks such as LAN, Wi‑Fi, VPN, DNS, DHCP, IP address verification, patching, and network printer support.
Assist with employee onboarding and offboarding processes, including device preparation, account setup, access requests, account disablement, and asset collection.
Maintain accurate records of IT assets, tracking device assignment, returns, repairs, warranty status, and replacements.
Install approved software and help identify non‑standard or unauthorized software installations.
Support basic endpoint security controls, including monitoring antivirus status, ...