• Provide 1st and 2nd level support to users in a friendly and helpful manner
• Keep IT Manager and Helpdesk aware of the status of current and outstanding tasks, escalating when tasks take longer than expected
• Promptly update job status in ticketing and activity tracking systems
• Perform upgrade / maintenance / support jobs during non-office hours
• Conduct daily morning checks on meeting room facilities
• Manage meeting room facilities readiness and troubleshoot when problems arise
• Handle equipment deliveries and rack mount IT equipment occasionally
• Perform other ad-hoc duties as assigned

Diploma or above in Information Technology, Software Engineering or related fields

• Minimum 3 years' experience in a technology support role
• Trade floor or financial services IT experience will be an ...