Overview

We are looking to hire professionals, with or without experience, that are passionate about resolving IT related problems, as well as creating an enhanced customer experience for our clients. The candidate must have project management skills as well as time management skills in order to address issues logged by the clients in a professional and timely manner. The candidate must be able to do research and solve problems on a daily basis, as well as have the motivation to continually improve themselves by keeping up-to date with the latest trends and developments within the IT field. The successful candidate will work on a rotational shift schedule as our client operations run 24 hours 7 days a week as well as travel to client's sites as needed.

Responsibilities

• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
• Work closely with other teams to ensure t...