RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.


• Provide second-level user support for hardware and software issues.


• Assist in hardware and software installation/configuration according to corporate policies and guidelines.


• Aid in troubleshooting and diagnosing hardware/software errors.


• Support PC replacement programs and emergency equipment exchanges.


• Provide hands-on assistance for IT project implementations.


• Help with local backup operations in alignment with corporate policies.


• Maintain confidentiality on all user data and related information.


• Perform miscellaneous job-related duties as assigned.

QUALIFICA...