Role Overview

The IT Director is responsible for leading enterprise technology operations within a shared services environment, ensuring the delivery of reliable, secure, and efficient IT services across multiple locations and business functions. This role oversees IT infrastructure, service desk operations, data and analytics services, automation initiatives, and technology strategy execution.

Reporting to the Head of Shared Services, the position requires a seasoned technology leader with strong experience in IT operations management, service delivery, digital transformation, and stakeholder engagement. The role is accountable for aligning technology capabilities with business objectives while driving operational excellence and continuous improvement.

Key Responsibilities

IT Operations Leadership

• Oversee day-to-day IT operations across multiple service locations and business functions.