Position Summary

As an IT Desktop Support Technician, your main role involves providing ON‑SITE technical assistance and support to end‑users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications:

Main Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email (providing on‑site and remote support)
• Workstations, Office365 Admin and Windows OS support
• Experience with Anti‑Virus software and troubleshooting
• Identify and suggest possible improvements on procedures.
• Manage user AD accounts New Starters, Leavers and access rights in IT systems.
• Perform daily system operations according to specified procedures.
• Monitoring and backup of critical...