IT Support Engineer - Contact Centre

Location: Paarl

Salary: R14,000 to R20,000 per month based on experience

Job Description

Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position.

Candidates should be willing to work shift hours (24/7) and have their own means of transportation.

Seeking candidates from Paarl and the surrounding areas in close proximity to Paarl.

Duties & Responsibilities

1. Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
2. Regularly check and update all calls and tickets.
3. Act on reassigned calls and tickets accordingly.
4. This is a client-facing on-site position. Successful candidates will be required to report daily to site; this is NOT a remote or work from home post.
5. The position is based i...