Fully support End users for daily IT helpdesk, end user support during the shift timing , remote assistance could be required from time to time
Monitoring ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
Pull system transaction data that require fundamental of SQL queries
Monitor network and server health, support tester and production network to run smooth, escalating issue upon emergency, require basic knowledge of TCP/IP
Support Production label printing issue (Zebra / Sharp)
Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time