Description
We are looking for an IT Desktop Support Analyst to deliver dependable technical assistance for employees in Downtown Dallas, TX while also supporting colleagues in other domestic and international offices. This position plays a key role in maintaining a smooth end-user technology experience by resolving day-to-day issues, preparing devices for new and departing staff, and supporting meeting room technology. The ideal candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep services running efficiently.


Responsibilities:


End User Support

+ Provide onsite support for Dallas employees and remote support for other offices

+ Troubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)

+ Support peripherals, printers, and standard business applications

+ Maintain a high level of responsiveness and profess...