Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Engineer must have basic understanding of network devices, sufficient to identify network equipment types, ports, power supplies, uplinks and patch panel layouts.
• Follow remote instructions accurately (step‑by‑step) without deviating from approved runbooks.
• Perform basic checks: link lights, port‑mapping verification, cable reseat, label verification.
• Network device rack & stack: rack mounting/unmounting of network devices per site rules and safety practices.
• P...